FAQ
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Q: How Are Your Cigar Cases Made?
A: Our luxury cigar cases are meticulously handcrafted in New York using imported Italian cow hide leather. Each case is carefully constructed to ensure superior quality and durability.
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Q: How Long Does It Take To Make A Cigar Case?
A: Due to the intricate craftsmanship involved, it typically takes between 4-6 weeks to create our cigar cases. This ensures that each case receives the attention to detail it deserves, resulting in a truly exquisite product.
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Q: Are Your Cigar Cases Mass Produced?​
A: No, our cigar cases are not mass produced. We pride ourselves on the artisanal nature of our work, which means that each case is individually handcrafted with the utmost care and precision.
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Q: Can I Purchase Your Cigar Case Outside Of The USA?
A: Currently, our luxury cigar cases are exclusively available for sale within the United States. However, we are actively exploring options to expand our distribution to other countries in the future. Stay tuned for updates!
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Q: What Makes Your Cigar Cases Unique?
A: Our cigar cases stand out from the rest due to their distinctive features of being able to carry your cigars, cutter, lighter, and even an Ipad or tablet (check website product info for size of pockets). This combination of functionality and luxury sets our cases apart, providing you with a comprehensive solution for your cigar and tech accessories.
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Q: How Can I Purchase One Of Your Luxury Cigar Cases?
A: You can easily purchase our cigar cases through our website. Simply browse our selection, choose the case that suits your style and needs, and follow the steps to complete your order. Should you have any questions or encounter any issues, our customer support team is always here to assist you.
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Q: What Is Your Return Policy:
A: We want you to be completely satisfied with your purchase. If there are visible damages or defects upon delivery, please reach out to our customer support team within 5 days of receiving your cigar case so a claim can be processed. Unfortunately, at this time all sales are final with the exception of damages or defects.
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Q: How Can I Contact Your Customer Support?
A: You can reach our customer support team by clicking the 'Chat' button on our website and sending us a message with the subject heading - "Damage or Defective". We strive to respond to all inquires within 24-48 hours and are committed to providing excellent service to our valued customers. Feel free to reach out to us with any questions, concerns, or feedback you may have.
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Q: Are You Open To Collaborations With Other Brands?
A: Yes, we are open to collaborations with other brands that align with our values and vision. We believe in the power of partnerships and the potential for creating unique and mutually beneficial opportunities.
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Q: What Types Of Brands Are You Interested In Collaborating With?
A: We are particularly interested in partnering with brands that compliment our luxury aesthetic and target a similar audience. This could include premium cigar brands, high-end accessory companies, luxury lifestyle brands, and other relevant partners within the luxury goods industry.
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Q: How Can I Propose A Collaboration With Your Brand?
A: If you have an exciting collaboration idea, we'd love to hear from you! Please click the 'Chat' button on our website and send us a message with the subject line - "Collaboration". We strive to respond to all inquiries within 24-48 hours.